Conditions for tours with ETH Zurich Tours

When booking a tour at the ETH Zurich and events of the exhibition space extract, the following booking conditions apply, particularly in relation to cancellations and no-shows. By confirming your booking, you accept these conditions. (ETH Zurich, October 2024)

Booking enquiries

Groups of 6 to 25 people may request individual dates for booking a themed tour. The lead time is four weeks.

Costs

All prices are in Swiss francs (CHF) including VAT.

Execution

Please note that for Themed Tours with a fixed date and bookable for individuals to take place, a minimum number of 5 participants are required. You will be informed in advance of the tour.

Lateness, cancellation, no-show

Please note that booked tours cannot be extended if you arrive too late.

  • If a cancellation is received from the booking contract partner up to two working days (not including Sat/Sun) before the booked date: cost refund of 100% (payment by credit card or TWINT).?
  • If a cancellation is received from the booking contract partner less than two working days before the booked date: no cost refund.?
  • Cancellations have to be in written form to .?

Special requests are defined as closed group bookings of 10 or more people on individual dates.

  • Cancellation more than 2 months prior to date of tour: 50% refund of costs
  • Cancellation 1-2 months prior to date of tour: 25% refund of costs
  • Cancellation less than 1 month prior to date of tour: no refund
  • Cancellations have to be in written form .?

The booked tour can be cancelled at short notice if a guide is sick, for other unforeseen internal reasons and for force majeure.
In this case, 100% of the cost is reimbursed.

  • Public Tours: no further bookings will be accepted if a visitor failed to show three times without cancelling the tour.
  • Themed Tours: no cost refund.
  • extract Tours: no cost refund.

Abortion or interruption of a tour

The tour can be aborted if the guide's instructions are not followed or if a member of the group suffers a medical emergency.

Insurance and exclusion of liability

  • Participants are responsible for taking out their own insurance cover.
  • The ETH's liability (for accident etc.) is excluded.
  • Parents are liable for their children to the extent of their due diligence obligation.
  • The public tours are not suitable for children. For participation a minimum age of 12 years is required.
  • Participants are obliged to strictly comply with the instructions of the leader.
  • If this is not done, the guide/expert is authorised to immediately exclude the participant from the tour and/or to abort the event. The participant in question will not be entitled to a (partial) refund of the event costs.
  • Participants are obliged to inform the guide of their own accord of any risks pertaining to their person, such as physical or mental impairments.
  • When doing tours, ETH Zurich Tours does not accept any liability for property of any kind that is deposited or stored by participants.
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