Emergency Desk
The Emergency Desk is the contact point for all incidents connected with the personnel, building and equipment security systems.
If an alarm is triggered, the relevant internal and external intervention authorities are alerted and steps are taken to identify and resolve the problem. The Emergency Desk constitutes the link between the various alarm duty managers.
The Emergency Desk also serves as an information point out of office hours.
Emergency numbers
The Emergency Desk can be contacted 24 hours a day:
- From internal connections: 888
- From external connections / mobile phones: +41 44 342 11 88
- Fire brigade (and water pollution control): (0)118
- Accidents (ambulance): (0)144
- Poisoning (toxicology information centre): (0)145
- Police: (0)117
Reporting an emergency
Where? Location of the accident (building, floor, room no.)
What? Type of emergency situation
Who? Name of the person reporting, contact details
When? Time of the incident
How many? Number of patients (and their injuries)
What else? Any other imminent hazards
If there is a fire
Raise the alarm
Press the alarm button, or if there is none, call 0-118
Rescue
Remove injured people from danger and warn anyone at risk
Extinguish the fire
Use a hand-held fire extinguisher or a fire hydrant
Get out of the danger zone
Close doors and windows
Uniformed security service
Out of office hours, the uniformed security service takes over the role of property manager for the ETH Zurich buildings. Uniformed security staff are responsible for monitoring the security systems in the buildings.
They are the first to intervene if there is an incident, such as an accident, outbreak of fire or smoke, a break-in, assault or material damage.