Old fault reports

Not all reports are available in English. Please refer to the German version of our website for further details. Fault reports, in German

State	Date	Description
	13.10.2025 11:01	Google Workspace Subscription	Detailsadd
Google Workspace Subscription The Google Workspace Subscription is not available in the IT Shop at the moment. Last change: 16.10.2025 09:40
	07.10.2025 09:19	Polybox Down	Detailsadd
Polybox Down Hello Everyone Polybox is currently down. We are working on it. Last change: 07.10.2025 09:48
	02.10.2025 13:08	IT shop not available	Detailsadd
IT shop not available The IT Shop has been unavailable since approx. 12:30 due to a technical problem. The problem is being resolved. We are currently trying to get the store back online as soon as possible! Last change: 02.10.2025 14:04
	29.09.2025 13:30	Network interruption swi-glc-f32-6-a	Detailsadd
Network interruption swi-glc-f32-6-a Update: 09/29/25 1:40 PM The switch is temporarily back online via copper. It is expected to be patched back to the original fiber optic connection tomorrow, Tuesday. "During the installation of fiber optic cabling in the GLC building, the existing fiber optic cables of the swi-glc-f32-6-a were damaged. As a result of this damage, the swi-glc-f32-6-a is currently offline. We are working on temporarily resolving the issue as quickly as possible." Last change: 01.10.2025 07:09
	29.09.2025 08:28	Confluence (unlimited.ethz.ch) is currently very slow or unavailable.	Detailsadd
Confluence (unlimited.ethz.ch) is currently very slow or unavailable. Confluence (unlimited.ethz.ch) is currently very slow or unavailable. The relevant team is working to resolve the issue. Last change: 29.09.2025 11:36
	24.09.2025 08:55	AEM Backend down	Detailsadd
AEM Backend down The AEM backend is currently unavailable. Last change: 24.09.2025 10:21
	18.09.2025 11:25	Network issue resulting in a firewall module crash	Detailsadd
Network issue resulting in a firewall module crash Network issue resulting in a firewall module crash We are working on resolving the issue Individual VPZs are affected Last change: 19.09.2025 11:07
	17.09.2025 11:38	Passwort and MFA reset	Detailsadd
Passwort and MFA reset We are currently experiencing performance issues with our DiriX Identity Web Center (https://passwort.ethz.ch). This may result in delays when resetting passwords and/or MFA. We apologize for any inconvenience and are working to resolve the issue. Last change: 17.09.2025 14:00
	10.09.2025 13:49	Adobe Sign - signature request is not working	Detailsadd
Adobe Sign - signature request is not working We are currently experiencing a service outage with Adobe Sign. The sending of documents for signature request is not working. The technicians are already trying to find the problem. Last change: 10.09.2025 14:33
	08.09.2025 14:33	Eduroam login outside ETH	Detailsadd
Eduroam login outside ETH At present, it is not possible to log in to eduroam at non-ETH institutions via an ETH account. Last change: 08.09.2025 15:02
	03.09.2025 07:49	Netzwerkst?rung im HCI swi-hci-d413-a Austausch eines defekten Ger?ts	Detailsadd
Netzwerkst?rung im HCI swi-hci-d413-a Austausch eines defekten Ger?ts Dear Customers, A defect has occurred in one of our network devices swi-hci-d413-a. Therefore, this device needs to be replaced. Currently, 48 connections running through this switch are affected. We are already working at full speed to resolve the issue and will carry out the replacement as quickly as possible. In the meantime, there may be some restrictions in availability. We kindly ask for your understanding and apologize for the inconvenience. Last change: 03.09.2025 08:33
	02.09.2025 16:37	Firewall ASA 1 in LEE has crashed	Detailsadd
Firewall ASA 1 in LEE has crashed Firewall ASA 1 in LEE has crashed, we are working on fixing the problem Last change: 02.09.2025 17:17
	29.08.2025 12:26	Storage problems NAS and polybox	Detailsadd
Storage problems NAS and polybox We are currently experiencing problems with our NAS (storage). Those responsible have been informed and are already working on a solution. Unfortunately, I cannot provide any further information regarding the duration of the disruption. We apologize for any inconvenience. Last change: 29.08.2025 12:33
	28.08.2025 15:47	Disruption to various services	Detailsadd
Disruption to various services Due to a network problem, various ID services are currently unavailable. Last change: 29.08.2025 07:32
	18.08.2025 10:28	Confluence not reachable	Detailsadd
Confluence not reachable Confluence (https://unlimited.ethz.ch/) is currently only accessible to a limited extent. Last change: 03.09.2025 14:39
	15.08.2025 09:04	IAM Web Services Malfunction	Detailsadd
IAM Web Services Malfunction There are currently disruptions to the IAM web services. We are working to resolve the issue. Last change: 15.08.2025 10:48
	14.08.2025 08:25	Jira Service Unavailable	Detailsadd
Jira Service Unavailable The Jira service is currently down and not accessible to users. Last change: 14.08.2025 08:56
	30.07.2025 15:24	Connection to BEA (Baden) interrupted	Detailsadd
Connection to BEA (Baden) interrupted Following construction work the link to Baden (building BEA) ist interrupted. Time to fix currently unknown Last change: 25.08.2025 14:42
	30.07.2025 12:43	problem with proxy	Detailsadd
problem with proxy We currently have a problem with proxy connections. We are in the process of solving the problem. Last change: 12.08.2025 10:18
	28.07.2025 13:30	Polybox malfunction	Detailsadd
Polybox malfunction There is currently a problem with Polybox. Users are experiencing login issues with the following error message: Internal Server Error The server has encountered an internal error and was unable to complete your request. Please contact the server administrator if this error occurs repeatedly. Please include the following technical details in your report. Further details can be found in the server log. Even when working within Polybox, you get the error message: Internal Server Error The Polybox team is working to resolve the issue. Last change: 28.07.2025 15:55
	21.07.2025 12:11	Critical Security Vulnerability in Microsoft SharePoint On-Prem 2016 �C Service Shut Down	Detailsadd
Critical Security Vulnerability in Microsoft SharePoint On-Prem 2016 �C Service Shut Down Due to a recently identified, highly critical security vulnerability in Microsoft SharePoint On-Prem 2016, we have proactively shut down the affected SharePoint service (On-Prem, not Cloud) as a precautionary measure. Last change: 22.07.2025 13:45
	16.07.2025 08:37	swi-etf-d2-2-a&b are down	Detailsadd
swi-etf-d2-2-a&b are down Update 10:25 a.m.: The switches have been temporarily reconnected until the fiber optic connection is properly spliced. Due to a cable cut by external technicians, the two floor switches in the ETF/D2.2 are down. ?Our installation team is on its way to resolve the issue as quickly as possible. Last change: 17.07.2025 07:48
	11.07.2025 12:48	ERROR: No purchase of DigiCert mail certificates	Detailsadd
ERROR: No purchase of DigiCert mail certificates At the moment, no new mail certificates can be obtained from DigiCert. Certificates already obtained and stored in our PKI can still be downloaded. Machine certificates and TLS/SSL certificates are not affected. Last change: 18.07.2025 07:29
	10.07.2025 14:39	Mail disruption in the cloud	Detailsadd
Mail disruption in the cloud Due to a malfunction on the part of Microsoft, Mail is currently only available to a limited extent. Last change: 11.07.2025 08:21
	03.07.2025 14:04	Problems with Gitlab	Detailsadd
Problems with Gitlab We are experiencing performance problems with our Gitlab. Last change: 03.07.2025 14:48
	02.07.2025 09:05	Corerouter down during power outage in the City	Detailsadd
Corerouter down during power outage in the City Due to the power outage in the city yesterday evening were several access switches down. Also a core router was affected, because the power supply connected to the USV, went defect. Last change: 02.07.2025 09:05
	06.06.2025 11:13	Confluence not reachable	Detailsadd
Confluence not reachable Confluence (https://unlimited.ethz.ch/) is not reachable at the moment. Last change: 13.06.2025 15:35
	04.06.2025 12:31	Network problem in HPR after power outage	Detailsadd
Network problem in HPR after power outage Update: Switch is defective and will be replaced after 2 p.m. We've been experiencing network issues on the swi-hpr-c89-a since this morning's power outage. The switch is being rebooted. Last change: 04.06.2025 15:07
	04.06.2025 08:18	Power outage H?nggerberg	Detailsadd
Power outage H?nggerberg At around 8:10 there's been a large scale power outage on the H?nggerberg campus. The data network in the access was also affected. UPDATE: All switches are back online. Last change: 04.06.2025 08:27
	03.06.2025 15:18	2 switches down in DFA	Detailsadd
2 switches down in DFA The switches swi-dfa-e223-a and swi-dfa-e296-a are currently offline, due to maintenance work on the UPS. UPDATE: swi-dfa-e223-a back online. UPDATE: both switches are online again. Last change: 03.06.2025 16:10
	02.06.2025 09:25	Problem IT Shop	Detailsadd
Problem IT Shop At the moment it is not possible to order software in the IT Shop. Last change: 02.06.2025 14:08
	30.05.2025 09:34	NAS22 fault	Detailsadd
NAS22 fault There is currently a problem with the NAS22, as only one access node (CES) is currently handling the NFS load. We are working on a solution. Last change: 02.06.2025 10:06
	22.05.2025 17:35	Isolated switch outages City (power outage)	Detailsadd
Isolated switch outages City (power outage) Today at about 17:20 individual swicthes accross multiple zones in the city have rebooted. The cause was a power related issue (reported by EWZ). Currently all switches are online again. Last change: 22.05.2025 17:48
	22.05.2025 11:32	Servix is currently down	Detailsadd
Servix is currently down Servix is currently not available (all instances). We are working on a solution. Last change: 22.05.2025 12:30
	14.05.2025 13:34	Various applications were unavailable.	Detailsadd
Various applications were unavailable. Due to a disruption in the Kubernetes cluster, some applications such as DGM, Cookpit, and others were unavailable. The disruption has now been resolved. Last change: 14.05.2025 13:34
	08.05.2025 10:53	No login possible in Confluence and Jira	Detailsadd
No login possible in Confluence and Jira Unfortunately, it is currently not possible to log in to Confluence (unlimited.ethz.ch) and Jira (jira.ethz.ch). We are working on a solution. Last change: 08.05.2025 13:13
	14.04.2025 14:10	Confluence not reachable	Detailsadd
Confluence not reachable Confluence (https://unlimited.ethz.ch/) is not reachable at the moment. Last change: 14.04.2025 14:57
	01.04.2025 07:30	polybox down	Detailsadd
polybox down Unfortunately, we have problems with the polybox. Last change: 01.04.2025 08:35
	26.03.2025 17:09	ETH network password change does not work	Detailsadd
ETH network password change does not work Currently, the IAM Web Center does not allow you to change the ETH network password for the Radius target system. Last change: 27.03.2025 13:36
	26.03.2025 08:34	ETH webpages not reachable	Detailsadd
ETH webpages not reachable ETH websites, that are hosted on AEM, are not reachable at the moment. Last change: 26.03.2025 08:48
	14.03.2025 07:39	IAM fault - no MFA possible	Detailsadd
IAM fault - no MFA possible Currently iam is not available, MFA is also affected Last change: 14.03.2025 10:42
	12.03.2025 09:58	Siemens NX Server Problem	Detailsadd
Siemens NX Server Problem There are currently problems with the license server for Siemens NX. Last change: 12.03.2025 11:14
	11.03.2025 16:20	Adobe Sign - Logging in sometimes does not work or the connection is interrupted	Detailsadd
Adobe Sign - Logging in sometimes does not work or the connection is interrupted We are currently experiencing a service outage with Adobe Sign. Logging in to Adobe Sign is currently partially not working or the connection is interrupted. The technicians are already trying to find the problem. Last change: 11.03.2025 16:45
	11.03.2025 08:44	student chat out of order	Detailsadd
student chat out of order The service on studentchat.ethz.ch is currently out of service. We are in the process of solving the problem. Last change: 17.03.2025 14:27
	03.03.2025 10:22	Microsoft Cloud Subscription	Detailsadd
Microsoft Cloud Subscription At the moment, no new Microsoft Cloud subscriptions can be purchased in the IT Shop. Last change: 07.03.2025 10:58
	20.02.2025 09:39	Wifi outage	Detailsadd
Wifi outage The ETH WLAN (eth, eth-5 and eduroam) is down at all locations. - UPDATE: Since around 09:45 the WLAN is functional again. Last change: 20.02.2025 09:57
	17.02.2025 09:34	Licenseserver not reachable	Detailsadd
Licenseserver not reachable The ETH licence servers are currently unavailable. This affects Matlab, Mathematica and Remote Desktop licences, among others. Also affected is Citrix. Last change: 17.02.2025 10:48
	13.02.2025 12:12	network failure swi-hpr-e87-a	Detailsadd
network failure swi-hpr-e87-a We had to reboot the swi-hpr-e87-a due to a malfunction Last change: 13.02.2025 12:21
	07.02.2025 08:25	Issue with sending mails to a sympa list	Detailsadd
Issue with sending mails to a sympa list At the moment there are issues with sending e-mails to sympa lists. Last change: 07.02.2025 11:28
	29.01.2025 12:08	Automatic setup of telephone connections not possible	Detailsadd
Automatic setup of telephone connections not possible Currently, no new telephone connections can be set up. We are working with the manufacturer to find a solution to the problem. New connections on all systems and migration orders to the softphone are affected. The functionality of the “Telephony” and “Softphone Telephony” services is not affected. Last change: 31.01.2025 15:01
	16.01.2025 12:32	Problems with NAS12	Detailsadd
Problems with NAS12 NAS12 is not reachable at the moment. Last change: 16.01.2025 15:43
	16.01.2025 07:40	Confluence not reachable	Detailsadd
Confluence not reachable Confluence (https://unlimited.ethz.ch/) is not reachable at the moment. Last change: 16.01.2025 08:51
	16.01.2025 07:01	Network oiutage Bedretto	Detailsadd
Network oiutage Bedretto The connection to Bedretto BRA is currently down. This is due to an issue at the provider. Last change: 17.01.2025 19:38
	15.01.2025 11:38	Login IAM Webcenter	Detailsadd
Login IAM Webcenter It is currently not possible to log in to the IAM Webcenter (password.ethz.ch). We are working on a solution. Last change: 15.01.2025 14:53
	10.01.2025 07:57	Malfunction phones basel	Detailsadd
Malfunction phones basel The phone numbers in basel can currently not be reached from extern. Last change: 10.01.2025 08:43
	08.01.2025 13:16	Malfunction on the swi-mm-c87-2-a	Detailsadd
Malfunction on the swi-mm-c87-2-a We currently have an unknown error on the swi-mm-c87-2-a. We are interested in identifying and fixing the error. Last change: 17.01.2025 19:39
	03.01.2025 07:43	MFA Reset	Detailsadd
MFA Reset Reseting MFA is not possible for some users at the moment. Last change: 13.01.2025 07:48
	20.12.2024 15:49	NAS22 Problem	Detailsadd
NAS22 Problem Dear NAS22 customers It's Friday again and unfortunately the problems are showing up earlier today. The first users are already affected. In the course of the next hour we will restart the protocol nodes (CES) after the dump files have been generated. This will cause a service interruption for SMB and NFS of approx. 2 minutes. Please finalize important documents. Last change: 03.01.2025 12:43
	18.12.2024 14:15	Swisscom has a major cable damage so Bedretto is offline	Detailsadd
Swisscom has a major cable damage so Bedretto is offline Swisscom has a major cable damage so Bedretto is offline Last change: 19.12.2024 10:46
	05.12.2024 14:32	Login PKI portal	Detailsadd
Login PKI portal The login on the certificate management (pki-portal.ethz.ch) is not possible at the moment. Last change: 05.12.2024 14:58
	03.12.2024 13:12	Problems NAS	Detailsadd
Problems NAS Currently there are sporadic performance problems with NAS22. We are working hard on a solution. Last change: 06.12.2024 08:36
	03.12.2024 07:39	location DFA offline	Detailsadd
location DFA offline The connection to the location DFA/DFB (D��bendorf) is currently severed. We suspect there's a problem after planned maintenance by the provider. We are in contact with the provider. UPDATE: The provider has resolved the issue. Last change: 03.12.2024 16:35
	26.11.2024 14:01	Malfunction NAS	Detailsadd
Malfunction NAS Currently there problems on NAS22. We are working hard to find a solution. Last change: 03.12.2024 13:11
	19.11.2024 13:16	IAM (password.ethz.ch) is not reachable at the moment.	Detailsadd
IAM (password.ethz.ch) is not reachable at the moment. Login into IAM is not possible Last change: 19.11.2024 14:16
	12.11.2024 16:55	Adobe Sign - signature request is not working	Detailsadd
Adobe Sign - signature request is not working We are currently experiencing a service outage with Adobe Sign. The sending of documents for signature request is not working. The technicians are already trying to find the problem. Last change: 12.11.2024 18:37
	11.11.2024 09:23	ETH's Google Workspace storage is full.	Detailsadd
ETH's Google Workspace storage is full. The ETH Google Workspace is full. The problem was escalated to Google shortly after it occurred and Google is working on a solution. No data has been lost, but data can be read and downloaded. Unfortunately, it is not possible to save data until the problem has been resolved. Last change: 13.11.2024 16:27
	01.11.2024 12:06	Malfunction in the NAS storage system	Detailsadd
Malfunction in the NAS storage system There is currently a problem with the connection to the NAS. In particular, connections via SMB (Mac/Windows) are affected. We are working with the manufacturer to find a solution as quickly as possible. Last change: 06.11.2024 13:42
	29.10.2024 09:46	Problem with IT Shop	Detailsadd
Problem with IT Shop Due to a server error, paid requests cannot currently be processed in the IT Shop and end in the status 'Failed'. Software products are affected, but also other services such as NAS orders and the lifecycle process in the IT shop. We have currently removed the currently frequently ordered product ‘Adobe CC’ from our offer. Recommendation to affected customers: Please try again at a later date. Last change: 29.10.2024 14:08
	24.10.2024 08:17	Staffnet websites not reachable	Detailsadd
Staffnet websites not reachable The Staffnet webpages of ETH (/staffnet/de.html) are not reachable at the moment. Last change: 24.10.2024 16:15
	18.10.2024 08:09	Confluence not reachable	Detailsadd
Confluence not reachable Confluence (unlimited.ethz.ch) is not reachable at the moment. Last change: 21.10.2024 15:51
	08.10.2024 10:36	Loginproblems from external	Detailsadd
Loginproblems from external The ETH ADFS login page is currently not accessible from external networks. This affects, among other things, the login to webmail and cloud services. Last change: 08.10.2024 14:17
	07.10.2024 10:38	St?rung AAI	Detailsadd
St?rung AAI It is currently not possible to log in to various applications via AAI. Among others, Mystudies and Moodle are affected. Last change: 07.10.2024 11:05
	04.10.2024 13:33	Notification: Partial Network Outage in Building CHN Due to Power Interruption	Detailsadd
Notification: Partial Network Outage in Building CHN Due to Power Interruption We would like to inform you that there is currently a partial network outage in Building CHN. The affected device is swi-chn-l15-a. The cause is a power interruption, the exact details of which we are currently investigating. A technician is already on the way to the site to resolve the issue as quickly as possible. We apologize for any inconvenience and thank you for your understanding. Last change: 04.10.2024 15:13
	03.10.2024 10:47	Event calendar currently out of order	Detailsadd
Event calendar currently out of order The event calendar on the web, in the ETH app and on the screens in the buildings are currently not working. We are working on fixing the problem. Last change: 08.10.2024 09:14
	02.10.2024 15:30	Network issues staff-net, student-net	Detailsadd
Network issues staff-net, student-net Currently there are occasional network connectivity issues in the staff-net and student-net. Affected are connections by wire, wireless but also VPN. We are investigating the issue. UPDATE: The issue should be resolved since 09:30. Last change: 08.10.2024 09:14
	02.10.2024 11:38	IT shop out of order	Detailsadd
IT shop out of order Der IT Shop arbeitet neu eingegangene Bestellungen nicht mehr ab und ist deshalb zur Zeit offline. Es sind keine Bestellungen m?glich im Moment! Wir arbeiten daran den Fehler rasch m?glichst zu beheben. Last change: 08.10.2024 09:14
	30.09.2024 09:27	Parallels Software License Renewal	Detailsadd
Parallels Software License Renewal Die Verl?ngerung der Lizenz ist in die Wege geleitet, leider hat die Firma noch nicht reagiert. Die User m��ssen nichts unternehmen, die Meldung sollte in den n?chsten Tagen verschwinden. Note: F��r Personen welche die Parallels Lizenz ��ber den IT Shop bestellt haben. Last change: 08.10.2024 09:14
	30.09.2024 07:51	Network outage Cx	Detailsadd
Network outage Cx There's currently an outage of the datanetwork in the building zone Cx. Affected are wired, wireless and telefony. We're currently investigating the issue. UPDATE: The network is available again. Cause was a power outage due to construction work. Last change: 02.10.2024 19:24
	24.09.2024 14:56	DC switch crash swi-dcz1-132-rzy-b65-u	Detailsadd
DC switch crash swi-dcz1-132-rzy-b65-u The switch swi-dcz1-132-rzy-b65-u has crashed today at around 14:20 and then again at around 14:40. Currently, it's running stable again. The switch will be replaced. Last change: 30.10.2024 08:13
	24.09.2024 13:40	No purchase of DigiCert mail certificates	Detailsadd
No purchase of DigiCert mail certificates At the moment, no new mail certificates can be obtained from DigiCert Certificates already obtained and stored in our PKI can still be downloaded. Machine certificates and TLS/SSL certificates are not affected. Last change: 25.09.2024 16:37
	18.09.2024 09:41	Adobe Sign login does not work	Detailsadd
Adobe Sign login does not work We are currently experiencing a service outage with Adobe Sign. The login does not work. Last change: 18.09.2024 11:04
	10.09.2024 11:07	No Software available in the IT Shop	Detailsadd
No Software available in the IT Shop Due to a connectionproblem with the software shares it is not possible at the moment to order software. Last change: 10.09.2024 13:27
	07.09.2024 09:17	Problem with Network Link Baden (BEA)	Detailsadd
Problem with Network Link Baden (BEA) Due to a malfunction at our provider, the Baden-ETH connection is currently interrupted. The provider is working on a solution. Last change: 09.09.2024 13:23
	04.09.2024 09:36	Problem with Adobe license	Detailsadd
Problem with Adobe license Due to an error, the message ‘Your licence has expired for XYZ’ is displayed when opening Adobe software. We are working on a solution. Last change: 12.09.2024 12:42
	03.09.2024 14:53	Netzwerkverbindungen zum LCA	Detailsadd
Netzwerkverbindungen zum LCA Today, on September 3, 2024, between 14:29 and approximately 14:50, all network links to the LCA were interrupted. Due to the simultaneous unavailability of redundancy, this resulted in a brief total outage of the network connection. We are working to determine the root cause of the disruption and will implement measures to prevent similar issues in the future. Last change: 04.09.2024 07:05
	28.08.2024 11:21	Problem with SMS Gateway	Detailsadd
Problem with SMS Gateway The SMS Gateway of ETH is not working at the moment. Affected is, among other things, the password reset via SMS Last change: 28.08.2024 11:39
	28.08.2024 09:20	smartdesk portal does not work	Detailsadd
smartdesk portal does not work No tickets can currently be entered via the smartdesk portal. You can open tickets via email to servicedesk@id.ethz.ch. We are working on a solution. Last change: 28.08.2024 15:07
	23.08.2024 16:16	swi-cla-a31-2-a partly defekt	Detailsadd
swi-cla-a31-2-a partly defekt One member of the access switch is defekt an will be replaced Last change: 27.08.2024 08:26
	23.08.2024 08:44	Problem OIS applications	Detailsadd
Problem OIS applications Due to a serverproblem various OIS appplications are not reachable at the moment. Last change: 23.08.2024 14:52
	20.08.2024 15:25	Network fault	Detailsadd
Network fault In the meantime, the data network has been put back into operation and stabilised. The actual cause of the problems lay in the virtual server infrastructure, which will be gradually put into operation over the next few hours. It will therefore take some time before all services are up and running again. We will then analyse the technical cause of the problem as soon as possible. Last change: 21.08.2024 07:29
	19.07.2024 09:43	Network issues LEO	Detailsadd
Network issues LEO There are repeated issues with the switch in the building LEO. WLAN is also affected. We're currently investigation these problems. UPDATE 11:00 The problems seem to have been resolved. We're now planning the replacement of the switch to avoid further issues. Last change: 20.08.2024 15:25
	19.07.2024 06:53	Network issues STW	Detailsadd
Network issues STW There's currently an issue with the switch in building STW. WLAN is also affected. UPDATE 07:45 The problems seem to be resolved Last change: 19.07.2024 09:43
	17.07.2024 09:26	Power outage campus City 16.07. 23:14	Detailsadd
Power outage campus City 16.07. 23:14 Last night, 16.07.24, around 23:14 a EWZ power outage occurred. This also resulted in network outages at certain locations. Current the network is fully available again. https://www.ewz.ch/de/services/stoerungen.html Last change: 19.07.2024 09:43
	15.07.2024 16:29	IAM not reachable	Detailsadd
IAM not reachable IAM (password.ethz.ch) is not reachable at the moment. Last change: 17.07.2024 09:35
	10.07.2024 11:27	Adobe eSign - No contracts can be signed at the moment	Detailsadd
Adobe eSign - No contracts can be signed at the moment For licensing reasons, no contracts can be signed at the moment. SoftwareOne has been informed and is working on a solution. Last change: 12.07.2024 16:36
	01.07.2024 15:59	Problem with Scan to Mail	Detailsadd
Problem with Scan to Mail Scan to mail on ETH printers is not working at the moment. Last change: 02.07.2024 07:57
	01.07.2024 12:04	Network failure Bedretto	Detailsadd
Network failure Bedretto Due to a problem at Swisscom, the Bedretto is offline. Swisscom is working on fixing the problem. Last change: 10.07.2024 11:29
	20.06.2024 15:26	Poweroutage in serverroom HCI C255	Detailsadd
Poweroutage in serverroom HCI C255 Today there was a short power outage at around 13:30. Last change: 24.06.2024 09:54
	19.06.2024 08:58	Euler offline due to power outage in Lugano	Detailsadd
Euler offline due to power outage in Lugano Due to a power outage in the datacenter in Lugano, the Euler cluster is currently offline. We are in close contact with CSCS. Please refer to https://scicomp.ethz.ch/wiki/Power_outage_2024-06-19 for further information. We are sorry for the inconvenience. Last change: 20.06.2024 07:42
	12.06.2024 10:58	Outage Adobe Sign	Detailsadd
Outage Adobe Sign Due to a worldwide problem Adobe Sign is not reachable at the moment. Last change: 12.06.2024 12:43
	10.06.2024 08:27	Problem Mailarchive	Detailsadd
Problem Mailarchive There is currently a problem with the mail archive. Last change: 14.06.2024 09:38
	07.06.2024 13:02	Failure of several applications from ID Apps	Detailsadd
Failure of several applications from ID Apps Failure of several ID Apps applications. Affected applications and interfaces: - Basis Jobs GUI - Cookpit External services for professional caterers - Cookpit GUI - Cookpit Private services - Cookpit Public services - Distribution Group Manager GUI - Distribution Group Mgr Jobs Services - Distribution Group Mgr Services - Domains Services - E-Addresses GUI - E-Addresses REST Services - EduApp student part as PWA - eReference GUI - eReference WS - Examples GUI Blueprint - Examples Jobs Services Blueprint - Examples Services Blueprint - HAT Backend - HAT jobs - ID OAUTH proxy - IKB management GUI - IKB administration REST services - IKB Mobility GUI - IKB Mobility REST services - Indoor navigation Location service - Infrastructure Private services - Infrastructure Public services - kdb-contact-groups-business - kdb-contact-groups-emergency-gui - kdb-contact-groups-emergency-prv-service - kdb-contact-groups-emergency-service - Know-how database backend - Voice services - Mail queue services (REST) - People services - Public Calendar Manager - Editor - Public Calendar Manager - Feed generator - Public Calendar Manager - Private services - Public Calendar Manager - Public Services - Screen feeds GUI - SmartDesk Administration - SmartDesk GUI - SmartDesk Services - Sysstat Backend - Workshop management tool Translated with DeepL.com (free version) Last change: 07.06.2024 15:29
	03.06.2024 11:26	Network disruption Fr��eb��hl swi-fwo-d13-a	Detailsadd
Network disruption Fr��eb��hl swi-fwo-d13-a We have a PoE problem on the swi-fwo-d13-a in Fr��hb��hl, we are working on fixing the problem. As it currently looks, the switch needs to be replaced. Last change: 07.06.2024 12:53
	30.05.2024 14:33	Network failure on the swi-no-h45-a	Detailsadd
Network failure on the swi-no-h45-a Member 1 on the swi-no-h45-a is defective. We are working on fixing the problem. Last change: 30.05.2024 15:27
	16.05.2024 07:53	Confluence down	Detailsadd
Confluence down Confluence is not reachable at the moment. Last change: 16.05.2024 08:37
	10.05.2024 08:09	Service Interruption Notification - netcenter.ethz.ch Currently Down	Detailsadd
Service Interruption Notification - netcenter.ethz.ch Currently Down Dear users, We would like to inform you that our web service netcenter.ethz.ch is currently unavailable due to issues with our database infrastructure and complications with the ESx servers. Our technical teams are actively working to resolve these issues and restore full functionality to the web service as quickly as possible. We apologize for any inconvenience caused and appreciate your understanding and patience during this time. If you have any questions or require further assistance, please do not hesitate to contact our support team. Please expect another update from us once the service is fully operational again. Best regards Last change: 10.05.2024 09:14
	24.04.2024 15:43	Problem with webprint	Detailsadd
Problem with webprint There are problems with uploading files to webprint at the moment. Last change: 25.04.2024 13:34
	24.04.2024 10:47	Network interruption HCI B floor	Detailsadd
Network interruption HCI B floor A stack member of swi-hci-b7-a crashed. the whole switch will be replaced. Last change: 29.04.2024 09:56
	27.03.2024 08:49	Applications not accessible from outside the ETH network	Detailsadd
Applications not accessible from outside the ETH network Various applications cannot be accessed from outside the ETH network. https://idapps.ethz.ch/smartdesk/ https://idapps.ethz.ch/cookpit/ https://idapps.ethz.ch/ikb/ Last change: 02.04.2024 13:25
	21.03.2024 11:12	Mailarchive not available	Detailsadd
Mailarchive not available We are currently experiencing a problem when logging into the mail archiving environment. The archiving of e-mails is not impacted. We are analyzing the problem and will try to solve it as soon as possible. Last change: 27.03.2024 10:25
	20.03.2024 14:05	Wireless problem for students LEE/CLA	Detailsadd
Wireless problem for students LEE/CLA Wireless problem for students LEE/CLA Last change: 28.03.2024 10:18
	18.03.2024 12:56	Outage Adobe Sign	Detailsadd
Outage Adobe Sign Due to a worldwide problem Adobe Sign is not reachable at the moment. Last change: 21.05.2024 15:38
	14.03.2024 13:20	Network fault in the HIx area	Detailsadd
Network fault in the HIx area We currently have an unknown problem in the network in the Hix area and are working on fixing the problem. The WLAN is particularly affected. Last change: 14.03.2024 14:39
	11.03.2024 10:10	Smartdesk not reachable	Detailsadd
Smartdesk not reachable Smartdesk it not reachable at the moment. Ticket can be created by seding an e-mail to servicedesk@id.ethz.ch Last change: 11.03.2024 10:19
	06.03.2024 15:12	Network fault OCT	Detailsadd
Network fault OCT We have an unknown fault in the network in the Octavo and are working on fixing the fault. Last change: 10.07.2024 11:23
	29.02.2024 19:04	Network fault/WLan in the HWA building	Detailsadd
Network fault/WLan in the HWA building We are currently experiencing a network fault in the HWA Access WLan, on the switch swi-hwa-e41-a. This affects 10 out of 11 access points, we are working on fixing the problem. Last change: 01.03.2024 21:42
	15.02.2024 08:00	Authentication issues wired clients	Detailsadd
Authentication issues wired clients There's currently an issue with the radius authentication, Wired clients might not be able to connect to the network. Wireless seems to be unaffected. We're working on a solution. UPDATE 08:25: The problem has been resolved. Wired authentication is working again. If there are still problems with individual clients, please disconnect and reconnect the client to trigger reauthentication. Last change: 15.02.2024 08:26
	12.02.2024 10:35	Problem with publicationlists on ETH websites	Detailsadd
Problem with publicationlists on ETH websites Due to problems with a research collection interface the publicationlists on ETH websites are not functioning correctly. Last change: 21.02.2024 09:17
	09.02.2024 14:37	storage: temporary decrease of performance	Detailsadd
storage: temporary decrease of performance We are extending the storage space to improve both storage capacity and performance. Please note that during this process, there may be a temporary decrease in overall system performance as the system balances the storage usage among existing and new storage servers. Last change: 22.03.2024 09:28
	08.02.2024 16:30	Network outage HAD, FRN, FRB	Detailsadd
Network outage HAD, FRN, FRB There is currently a disruption in the EWZ data network. This affects our connections to the HAD, FRN and FRB buildings. We are in contact with the EWZ to resolve the problem Update 02/09/2024 07:50: A main route from EWZ was interrupted during a construction site. A lot of fiber optic connections have been destroyed. They have to dig up shafts and replace cables and splice again. The duration cannot be estimated yet, it could be Monday. Last change: 10.02.2024 09:29
	08.02.2024 07:38	Netzwerkst?rung H3 Access, der Switch swi-hpt-b103-a ist leider ausgefallen, wir arbeiten an einer L?sung.	Detailsadd
Netzwerkst?rung H3 Access, der Switch swi-hpt-b103-a ist leider ausgefallen, wir arbeiten an einer L?sung. Netzwerkst?rung H3 Access, der Switch swi-hpt-b103-a ist leider ausgefallen, wir arbeiten an einer L?sung. Switch konnte wieder repariert werden. Last change: 08.02.2024 08:34
	06.02.2024 09:15	Network disruption zone H2	Detailsadd
Network disruption zone H2 We're seeing issues with the client authentication on the switches after the SW upgrade in the entire zone H2. We're working an the resolution. There might be intermittent outages. -- Update 09:55: The issue has been ressolved. Last change: 06.02.2024 09:56
	10.01.2024 13:38	Performance issues Confluence	Detailsadd
Performance issues Confluence We are currently experiencing performance problems, and therefore longer loading times, on Confluence (including unlimited.ethz.ch). We are working with the manufacturer to find a solution. Last change: 09.02.2024 15:00
	10.01.2024 10:28	Self reset fault for password and MFA	Detailsadd
Self reset fault for password and MFA Due to problems in the IAM, the Self Reset for password and MFA are currently not working correctly. Last change: 10.01.2024 11:48
	20.12.2023 08:43	WiFi Connectivity Issues Windows 11	Detailsadd
WiFi Connectivity Issues Windows 11 After the latest Windows Update there could be connectivity issues with WiFi. The Problem is caused by the user authentication. https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-23h2#3227msgdesc Last change: 09.02.2024 15:00
	18.12.2023 08:59	DNS Problem	Detailsadd
DNS Problem Due to a problem on the DNS some services were not reachable at the 15.12.2023 between 18:37 and19:42 Last change: 18.12.2023 08:59
	04.12.2023 10:00	Confluence malfunction	Detailsadd
Confluence malfunction Confluence currently has a problem. We are working on a solution. Last change: 10.01.2024 10:33
	29.11.2023 08:08	Problem with Mailarchive	Detailsadd
Problem with Mailarchive The mail archive is currently out of order for technical reasons. We are working on a solution. Last change: 18.12.2023 13:26
	21.11.2023 13:56	No A5 licenses available for Microsoft	Detailsadd
No A5 licenses available for Microsoft There are currently no new Microsoft A5 licenses available. Although a cloud subscription in the IT shop works, it is not possible to log in to an Office app such as Word. New licenses have been ordered. As soon as they arrive, the licenses will be issued automatically. Last change: 29.11.2023 08:08
	09.11.2023 10:22	Derzeit gibt es ein Problem mit dem Download der Cisco Secure Client Software von https://sslvpn.ethz.ch	Detailsadd
Derzeit gibt es ein Problem mit dem Download der Cisco Secure Client Software von https://sslvpn.ethz.ch Derzeit gibt es ein Problem mit dem Download der Cisco Secure Client Software von https://sslvpn.ethz.ch Die Software kann auch im https://itshop.ethz.ch bezogen werden, sofern Sie sich im Netz der ETH Z��rich befinden. Wir arbeiten an einer L?sung und entschuldigen uns f��r die damit verbunden Unannehmlichkeiten. Freundliche Gr��sse Last change: 09.11.2023 16:34
	07.11.2023 07:54	swi-hpt-b5-a defekt	Detailsadd
swi-hpt-b5-a defekt swi-hpt-b5-a ist during a SW-Upgrade complett gecrashed Last change: 07.11.2023 11:16
	07.11.2023 07:44	swi-ml-e43-2-a defekt	Detailsadd
swi-ml-e43-2-a defekt swi-ml-43-2-a is during SW-Upgrade completly crashed. Last change: 07.11.2023 10:24
	02.11.2023 15:38	Network interruption Alp Weissenstein	Detailsadd
Network interruption Alp Weissenstein Due to a problem that is not yet known, we have a complete network interruption on Alp Weissenstein. Due to the weather conditions, it will only be in the next few weeks that someone will be able to tackle the problem Last change: 03.11.2023 06:48

Old fault reports

Google Workspace Subscription

Polybox Down

IT shop not available

Network interruption swi-glc-f32-6-a

Confluence (unlimited.ethz.ch) is currently very slow or unavailable.

AEM Backend down

Network issue resulting in a firewall module crash

Passwort and MFA reset

Adobe Sign - signature request is not working

Eduroam login outside ETH

Netzwerkst?rung im HCI swi-hci-d413-a Austausch eines defekten Ger?ts

Firewall ASA 1 in LEE has crashed

Storage problems NAS and polybox

Disruption to various services

Confluence not reachable

IAM Web Services Malfunction

Jira Service Unavailable

Connection to BEA (Baden) interrupted

problem with proxy

Polybox malfunction

Critical Security Vulnerability in Microsoft SharePoint On-Prem 2016 �C Service Shut Down

swi-etf-d2-2-a&b are down

ERROR: No purchase of DigiCert mail certificates

Mail disruption in the cloud

Problems with Gitlab

Corerouter down during power outage in the City

Confluence not reachable

Network problem in HPR after power outage

Power outage H?nggerberg

2 switches down in DFA

Problem IT Shop

NAS22 fault

Isolated switch outages City (power outage)

Servix is currently down

Various applications were unavailable.

No login possible in Confluence and Jira

Confluence not reachable

polybox down

ETH network password change does not work

ETH webpages not reachable

IAM fault - no MFA possible

Siemens NX Server Problem

Adobe Sign - Logging in sometimes does not work or the connection is interrupted

student chat out of order

Microsoft Cloud Subscription

Wifi outage

Licenseserver not reachable

network failure swi-hpr-e87-a

Issue with sending mails to a sympa list

Automatic setup of telephone connections not possible

Problems with NAS12

Confluence not reachable

Network oiutage Bedretto

Login IAM Webcenter

Malfunction phones basel

Malfunction on the swi-mm-c87-2-a

MFA Reset

NAS22 Problem

Swisscom has a major cable damage so Bedretto is offline

Login PKI portal

Problems NAS

location DFA offline

Malfunction NAS

IAM (password.ethz.ch) is not reachable at the moment.

Adobe Sign - signature request is not working

ETH's Google Workspace storage is full.

Malfunction in the NAS storage system

Problem with IT Shop

Staffnet websites not reachable

Confluence not reachable

Loginproblems from external

St?rung AAI

Notification: Partial Network Outage in Building CHN Due to Power Interruption

Event calendar currently out of order

Network issues staff-net, student-net

IT shop out of order

Parallels Software License Renewal

Network outage Cx

DC switch crash swi-dcz1-132-rzy-b65-u